6 projects designed to improve services
About this project:
The framework provided by Eden Smith has been straightforward and effective, allowing us to focus on the work itself. In 2025 we ran 6 projects that delivered tangible outputs & also introduced the team to valuable methodologies.
"Many of our partners find value in running multiple projects where input versus tangible output offers greater impact."
Marie May
Head of Nurture
- Reach out to Marie to find out how Nurture can help your business to achieve goals
Executive Summary
The MSc students’ ability to work independently, coupled with their openness to feedback, has made the experience both productive and enjoyable.
Project One - Customer Services
This project applied regression techniques to identify drivers of demand across service channels.
Project Two - Household Debt
The Household Debt Predictive Model, based on neural networks, provided a robust framework for predicting at-risk households.
Project Three - Residents Survey
The analysis of the 2024 Residents Survey will offer us fresh insights into the drivers of resident satisfaction.
Results:
- Delivery Models: providing us evidence to help us shape more inclusive and efficient delivery models
- Predictive & Analytical Model: informing early intervention strategies and supporting our strategic planning and service design.
- Improving Internal Capability: Introduced our team to valuable data science methodologies that have enhanced our approach to solving business problems and contributed to foster a culture of experimentation and learning within our team.
